# Gateway Global — Voice AI for Healthcare and Regulated Industries

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**Gateway Global Ltd** is a London-based deep-technology group founded in 2023.
We build voice AI, digital health twins, and on-device intelligence for
healthcare, finance, government, dental, pharmacy, care, retail, BPO, real
estate, telecom and other regulated industries. Our flagship product,
**Prime Assist**, is the front desk of British healthcare — rebuilt from the
ground up.

- **Slogan:** The agent that picks up. For modern healthcare.
- **Founded:** 2023
- **Registered office:** 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
- **Company number:** 15115768 (England & Wales)
- **Contact:** <Assist@Gateway-Global.co.uk>
- **LinkedIn:** <https://www.linkedin.com/company/gatewaygloballtd>
- **Languages:** English (en-GB)

---

## The agent that picks up. For modern healthcare.

Gateway Global builds the voice-AI layer for UK healthcare — GP surgeries,
dental practices, NHS trusts, and private clinics. Production-grade agents that
answer, triage, book, and write back into EMIS, SystmOne and Vision. In the UK
region. Under CQC, ICO and NHS DSPT by contract, not a promise.

- [Book a clinical pilot](https://gateway-global.co.uk/#/contact)
- [See the nine healthcare workflows](https://gateway-global.co.uk/#/solutions)

Designed and built in Great Britain.

**Built for UK healthcare** — NHS England · CQC-ready · ICO registered ·
NHS DSPT compliant · Cyber Essentials Plus · EMIS Web · TPP SystmOne ·
Vision Cegedim · NHS Spine · GDC-aligned dental workflows · BDA dental
practices · ICB primary care networks · Community pharmacy · Private GP groups ·
NHS 111 escalation.

---

## One platform. Every patient call that matters.

Nine production-grade voice workflows. Live today inside EMIS, SystmOne, Vision
and your practice management system. Audited, consented, escalated to a named
clinician or 111 when it matters.

| # | Area | Workflow | What it does |
|---|------|----------|--------------|
| 01 | Primary care | GP patient triage | Answers on the first ring at 8am. Clinical-safety triage, red-flag escalation to a named GP or 111. |
| 02 | Front desk | Practice receptionist | Always-on reception for surgeries and clinics. Takes detail, books, routes — never a hold queue. |
| 03 | Dental | Dental recall & rebook | Six-month checks, hygienist rebooks, no-show recovery direct into your PMS. |
| 04 | Prescriptions | Repeat prescriptions | Takes the request, checks the record, routes to the GP for approval, notifies the patient. |
| 05 | Access | Multilingual patient line | 50+ languages, UK-trained clinical vocabulary. No phone-tree accent failures. |
| 06 | Aftercare | Post-appointment follow-up | Structured check-ins after procedures. Flags concerns, writes back to the record. |

Three further workflows complete the nine: AI receptionist for clinics,
appointment booking automation, and clinical IVR replacement.

[See all nine](https://gateway-global.co.uk/#/solutions)

---

## The voice stack a UK clinician can trust.

Our own telephony. Our own speech layer. An audit plane built for CQC.
UK-region by contract, wired to EMIS, SystmOne, Vision and NHS Spine on day one.

| # | Layer | Detail | Latency / retention |
|---|-------|--------|---------------------|
| 01 | Telephony + speech | In-house SIP/WebRTC and streaming ASR in 50+ languages. | <180 ms |
| 02 | Reasoning + turn-taking | Policy-gated orchestration with clinical-safety rails. | realtime |
| 03 | Clinical write-back | EMIS · SystmOne · Vision · NHS Spine — read and act. | live |
| 04 | CQC audit plane | Every action signed. DSPT-aligned. Seven-year retention. | 7 years |

[See the full stack](https://gateway-global.co.uk/#/technology)

---

## The first hour of the week, two ways.

Every UK practice manager knows the Monday-morning surge. Here is the same sixty
minutes without Gateway Global, and with.

### Without — reception only, typical Monday

| Time | Event |
|------|-------|
| 08:00 | Phones open. 34 calls already queued from the weekend. |
| 08:12 | First caller on hold for 11 minutes. Hangs up. Tries again at 08:17. |
| 08:26 | Reception choosing between the phone and the front desk. A patient at the counter waits. |
| 08:41 | Elderly patient with chest pain calls. Held in the queue behind routine recalls. |
| 08:58 | 62 calls unanswered. 9 complaints logged. Team already behind on the morning list. |

**Outcome:** clinical risk, reception attrition, CQC-visible access failure.

### With Gateway — agent + reception, same Monday

| Time | Event |
|------|-------|
| 08:00 | Every call answered in under two rings. No queue. Reception focused on the front desk. |
| 08:12 | 141 routine bookings resolved hands-free, written straight into EMIS. |
| 08:26 | Repeat-prescription calls triaged and routed to the pharmacist. No reception touch. |
| 08:41 | Chest-pain caller detected by clinical-safety rails. Escalated to duty GP within 9 seconds. |
| 08:58 | Zero unanswered. Every action signed and filed. Reception is on the floor, not on the phone. |

**Outcome:** clinical safety upheld, reception redeployed, audit trail complete.

> **Illustrative.** Drawn from anonymised pilot data across three UK GP
> practices. Your first Monday is measured against your own baseline —
> published as a clinical evaluation case study.

---

## The group — two products in the field. A third, still in stealth.

Voice AI for healthcare and staffing infrastructure for dentistry are live in
regulated operations today. The next chapter is a digital health twin — in
stealth, name under wraps.

### Prime Assist — voice AI · healthcare

Production-grade voice agents that answer, triage, book and write back into
EMIS, SystmOne and Vision. The front desk of British healthcare, rebuilt from
the ground up. <https://prime-assist.co.uk>

### SimpleTemp — dental staffing

Dental temping made easy. SimpleTemp connects dental practices with trusted
temporary dental professionals — booked fast, without the agency friction.
<https://simpletemp.co.uk>

### Digital Health Twin — in stealth · digital health

A real-time, clinical-grade twin of human health — built to model, predict and
intervene long before a symptom ever reaches the front desk. The next chapter
for Gateway Global. The name stays sealed, for now.

---

## On the public record — our evidence, cited in Parliament.

Gateway Global submitted written evidence to the House of Lords Science and
Technology Committee for its inquiry, *Innovation in the NHS: personalised
medicine and AI* — now published on the official UK Parliament record.

- **Reference:** PMA0121
- **Inquiry:** Innovation in the NHS: personalised medicine and AI
- **Committee:** House of Lords · Science and Technology Committee
- **Published:** June 2026
- **Read it:** <https://committees.parliament.uk/writtenevidence/167324/html/>

---

## Solutions

Nine production-grade workflows across eight industries, built on our own
telephony and deployed in weeks.

| Solution | Positioning | Page |
|----------|-------------|------|
| AI Customer Service | Inbound · tier-1 automation, 24/7, multilingual | [/#/solutions/customer-service](https://gateway-global.co.uk/#/solutions/customer-service) |
| AI Receptionist | Inbound · front desk, always-on | [/#/solutions/receptionist](https://gateway-global.co.uk/#/solutions/receptionist) |
| AI Answering Service | Overflow · after-hours | [/#/solutions/answering-service](https://gateway-global.co.uk/#/solutions/answering-service) |
| AI Concierge | Premium · hospitality · private banking | [/#/solutions/concierge](https://gateway-global.co.uk/#/solutions/concierge) |
| Appointment Setter | Outbound + inbound · scheduling | [/#/solutions/appointment-setter](https://gateway-global.co.uk/#/solutions/appointment-setter) |
| AI IVR | Intent-native routing | [/#/solutions/ai-ivr](https://gateway-global.co.uk/#/solutions/ai-ivr) |
| WhatsApp Business Calls | Voice + messaging · consented | [/#/solutions/whatsapp](https://gateway-global.co.uk/#/solutions/whatsapp) |
| Lead Qualification | Sales-ready inbound | [/#/solutions/lead-qualification](https://gateway-global.co.uk/#/solutions/lead-qualification) |
| Sales Development | Outbound discovery · meeting-setting | [/#/solutions/sales](https://gateway-global.co.uk/#/solutions/sales) |

## Industries

| Industry | Detail | Page |
|----------|--------|------|
| Healthcare | Patient triage, scheduling, refill routing. FHIR-native with full consent trails. | [/#/industries/healthcare](https://gateway-global.co.uk/#/industries/healthcare) |
| Financial Services & Insurance | Verify callers, handle claims, service accounts. PCI-, SOC 2- and GDPR-compliant by default. | [/#/industries/financial-services](https://gateway-global.co.uk/#/industries/financial-services) |
| BPO & Contact Centres | White-labelled, deployable in days. Handles tier-1 overflow without a single new hire. | [/#/industries/bpo](https://gateway-global.co.uk/#/industries/bpo) |
| Retail & E-commerce | Order status, returns, product Q&A. Connects to Shopify, Salesforce, and any modern OMS. | [/#/industries/retail](https://gateway-global.co.uk/#/industries/retail) |
| Real Estate | Qualify buyers, book viewings, respond 24/7. Integrates with CRM and calendar. | [/#/industries/real-estate](https://gateway-global.co.uk/#/industries/real-estate) |
| Technology & Consulting | Inbound demos, onboarding, and client updates — handled end-to-end. | [/#/industries/technology](https://gateway-global.co.uk/#/industries/technology) |
| Telecom | Activations, billing, and tier-1 support inside your existing stack. | [/#/industries/telecom](https://gateway-global.co.uk/#/industries/telecom) |
| Public Sector | Residents ask, the system answers. Proven across transit, permits and constituent services. | [/#/industries/public-sector](https://gateway-global.co.uk/#/industries/public-sector) |

---

## Integrations

Gateway Global voice AI integrates with EMIS, SystmOne, Vision, NHS Spine, and
200+ enterprise and clinical systems. If your system speaks HTTP, SIP, or
WebSocket, we deploy inside it. Automation platforms include Zapier, Make, n8n,
Workato and Tray.io.

[See integrations](https://gateway-global.co.uk/#/integrations)

---

## Frequently asked questions

### What does Gateway Global do?

Gateway Global is a London-based deep-technology group. We build voice AI,
digital health twins and on-device intelligence for healthcare, finance and
other regulated industries. Our flagship product, Prime Assist, is a
clinical-safety voice agent live inside EMIS, SystmOne and Vision.

### Which clinical systems does Gateway Global integrate with?

Gateway Global voice AI runs natively inside EMIS, SystmOne, Vision and any
practice management system that speaks HTTP, SIP or WebSocket. We also integrate
with NHS Spine and 200+ enterprise systems.

### Is Gateway Global voice AI compliant for UK healthcare?

Yes. Calls are UK-region by contract, fully audited, consent-captured, and
red-flag escalated to a named clinician. Designed against CQC requirements and
clinical-safety standards (DCB0129/DCB0160 frameworks).

### Where is Gateway Global based?

Gateway Global Ltd is registered at 71–75 Shelton Street, Covent Garden,
London WC2H 9JQ, United Kingdom. Founded in 2023.

### How quickly can a practice go live with Gateway Global?

Typically weeks, not months. Three deployment phases — discovery, supervised
pilot, and live cutover. Production traffic only flows after your team signs off
on every intent in pilot.

### How do I contact Gateway Global?

Email <Assist@Gateway-Global.co.uk> or use the contact form at
<https://gateway-global.co.uk/#/contact> to book a clinical pilot or demo.

---

## Contact

Gateway Global Ltd
71–75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom

- General enquiries: <Assist@Gateway-Global.co.uk>
- LinkedIn: <https://www.linkedin.com/company/gatewaygloballtd>
- Response time: within two working days

---

## Site map

| Page | URL |
|------|-----|
| Home | <https://gateway-global.co.uk/> |
| Solutions | <https://gateway-global.co.uk/#/solutions> |
| Technology | <https://gateway-global.co.uk/#/technology> |
| Integrations | <https://gateway-global.co.uk/#/integrations> |
| Company | <https://gateway-global.co.uk/#/work> |
| Careers | <https://gateway-global.co.uk/#/careers> |
| Investment | <https://gateway-global.co.uk/#/investors> |
| Contact | <https://gateway-global.co.uk/#/contact> |
| Privacy | <https://gateway-global.co.uk/#/legal/privacy> |
| Terms | <https://gateway-global.co.uk/#/legal/terms> |

## Machine-readable resources

| Resource | URL |
|----------|-----|
| API catalog (RFC 9727) | <https://gateway-global.co.uk/.well-known/api-catalog> |
| Agent skills index | <https://gateway-global.co.uk/.well-known/agent-skills/index.json> |
| MCP server card | <https://gateway-global.co.uk/.well-known/mcp/server-card.json> |
| Agent authentication | <https://gateway-global.co.uk/auth.md> |
| LLM guide | <https://gateway-global.co.uk/llms.txt> |
| Sitemap | <https://gateway-global.co.uk/sitemap.xml> |
| Security contact | <https://gateway-global.co.uk/.well-known/security.txt> |

© Gateway Global Ltd. Registered in England & Wales, company number 15115768.