Omid Arbab
Founder and Chief Executive Officer
Cloud infrastructure, cybersecurity and applied machine learning
Code review and due diligence
Know what you are buying before you sign.
Request a code review Technology brief How Prime Edge AI decides where each request is answered
AI that does real work. From London, for the world.
Gateway Global is a London AI company that builds and runs AI for real work: our own products and technology, such as Prime Assist and Prime Edge AI, and AI for other organisations.
Or ring our AI voice demo on +44 20 3747 7785.
The technology behind our products
Our products run on technology we design ourselves, and we have filed three UK patent applications to protect it.
- Built into Averra
Prime Edge AI
Decides where each AI request is answered: on the device, or in the cloud only when needed.
- Patent pending
Patent portfolio
Three UK patent applications
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Secure AI infrastructure
Zero-trust design and control over where AI requests go
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Anonymisation and privacy engineering
Anonymisation, pseudonymisation and redaction for sensitive data
- In development
Green AI
Our work on using less energy per AI request
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Agent governance
Logs, tests and reviews what agents do
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Risk intelligence
Risk stratification, risk management and claims integrity
Where AI is going, and what we are building for it
Six shifts in AI, and our own work on each one.
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AI agents
AI that carries out set tasks, not only answers questions.
What we build Agents with a named job, a person approving what matters, and a log of every action.
Our AI agents -
Small models on devices
Capable models now run on phones and laptops.
What we build Prime Edge AI answers each request on the device when it can, and in the cloud only when needed.
Prime Edge AI -
Green AI
The energy each AI request uses is becoming something buyers measure.
What we build Our work on using less energy per request, measured with a published method.
Green AI -
Agents that use your tools
Open standards such as the Model Context Protocol (MCP) connect AI to the systems a business already runs.
What we build Agents connected to Salesforce and your other systems, through their own interfaces and MCP.
Digitisation and Salesforce -
AI assurance
Buyers and regulators want evidence that AI is tested and controlled.
What we build Testing before launch and after every change, audit trails, and clinical safety cases under DCB0129.
Responsible AI -
Voice AI
Talking is becoming a normal way to use software, in healthcare too.
What we build Prime Assist: AI voice infrastructure for healthcare, answering calls in the caller's own language.
Prime Assist
What we build
Products, technology and custom AI, grouped by what they are for.
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For startups
Run with a small team, build a marketing pipeline around your buyers' questions, and prepare for audit.
Book a Startup DNA call -
AI agents
Agents with a set job for your teams and your sector, with a person approving what matters.
- Marketing content agent Agent
- AI search visibility agent Agent
- Sales research agent Agent
- Lead qualification agent Agent
- CRM data quality agent Agent
- Customer service agent Agent
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AI assurance and security
Evidence that your AI and agents are tested, controlled and ready for the rules arriving from 2026 to 2028.
- AI assurance Service
- EU AI Act readiness Service
- Agent governance evidence pack Service
- Agent red-teaming Service
- ISO/IEC 42001 readiness Service
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Digitisation and Salesforce
From paper and spreadsheets to connected systems, a CRM that works, and AI where it pays.
- Digitisation Service
- AI readiness assessment Service
- Salesforce set-up Service
- Salesforce integration Service
- E-invoicing readiness Service
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Core AI technology
Where AI requests are answered, how sensitive data is protected, and how much energy each request uses.
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Healthcare AI
Software and AI built under clinical safety standards.
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Risk and insurance
Privacy-first AI for claims, risk and members.
Safety you can check
Safety, privacy and proof are designed in, not added later. Each of these links to the evidence.
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Clinical safety case under DCB0129
Prime Assist has a clinical safety case under DCB0129, signed off by our Clinical Safety Officer.
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A Clinical Safety Officer on our team
Our clinicians sit with our engineers, not in a separate review queue.
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Three UK patent applications
Covering secure cloud computing, control over where AI requests can go, and voice AI orchestration.
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Written evidence to the House of Lords
On why UK small businesses find it hard to deploy technology into the NHS.
Who we work with
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NHS and public sector
Software and AI built under clinical safety standards, with a Clinical Safety Officer on the team.
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Private healthcare
Patient calls answered in the caller's own language, so your team has time for the patients in front of them.
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Insurance and payers
Privacy-first AI for claims integrity, risk and member engagement.
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Investors and acquirers
See what a target's technology is really made of before you invest or acquire.
Hear it for yourself
Ring +44 20 3747 7785 to talk to Prime Assist. It is an AI voice agent, and it will tell you so.
The people behind it
Engineers and clinicians, working side by side.
Heshmat Shoja
Chief Operating Officer
Runs the company's operations
Danial Farzaneh
Vice President of Engineering
Leads engineering delivery with the Chief Technology Officer
Programmes and recognition
We are part of programmes that support us as we grow. This is what each relationship is, stated plainly.
- Member of NVIDIA Inception
- Member of Microsoft for Startups
- Part of the Cloudflare for Startups programme
- Member of the Health Tech Alliance
- Our founder, Omid Arbab, is a finalist in three categories of the Global Innovator Awards 2026