Gateway Global — Voice AI for Healthcare and Regulated Industries

Voice AI workflows for healthcare

Nine production-grade voice workflows live today inside EMIS, SystmOne, Vision and your practice management system. Audited, consented, escalated to a named clinician.

• GP patient triage — answers on the first ring at 8am. Clinical-safety triage, red-flag escalation to a named GP or 111.
• Practice receptionist — always-on reception for surgeries and clinics. Takes detail, books, routes — never a hold queue.
• Dental recall and rebook — six-month checks, hygienist rebooks, no-show recovery direct into your PMS.
• Repeat prescriptions — takes the request, checks the record, routes to the GP for approval, notifies the patient.
• Multilingual patient line — 50+ languages, UK-trained clinical vocabulary.
• Post-appointment follow-up — structured check-ins after procedures, flags concerns, writes back to the record.
• AI receptionist for clinics — concierge-grade voice agent for high-volume front desks.
• Appointment booking automation — end-to-end appointment capture and confirmation.
• Clinical IVR replacement — replaces hold queues and phone trees with a conversational agent.

Industries served

Gateway Global voice AI is deployed across regulated industries worldwide.

• Healthcare — GP, dental, pharmacy, care providers, hospitals, NHS
• Finance — banking, insurance, wealth management
• Retail and e-commerce
• BPO and contact centres
• Real estate
• Technology
• Telecommunications
• Government and public sector

Technology stack

Our own telephony. Our own speech layer. An audit plane built for CQC. UK-region by contract, wired to EMIS, SystmOne, Vision and NHS Spine on day one. On-device intelligence for low-latency, privacy-preserving inference. Digital health twins for safe, repeatable testing.

Integrations

Gateway Global voice AI integrates with EMIS, SystmOne, Vision, NHS Spine, and 200+ enterprise and clinical systems. If your system speaks HTTP, SIP, or WebSocket, we deploy inside it.

Frequently asked questions

What does Gateway Global do?

Gateway Global is a deep-technology group building voice AI, digital health twins and on-device intelligence for the world's most regulated industries.

Where is Gateway Global based?

Gateway Global Ltd is registered at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

Is the voice AI compliant for UK healthcare?

Yes. UK-region by contract, fully audited, consent-captured, escalated to a named clinician. Designed against CQC requirements and clinical-safety standards.

How fast can a practice go live?

Typically weeks, not months. Three phases — discovery, supervised pilot, live cutover.

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